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Customer ID Number: ${Var2}
Reference Number: ${Var3}
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Your Card(s) is suspended
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Dear Cardmember,
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Your American Express® Card(s), including any Supplementary and Corporate Card(s), have been suspended because the PAN linked to your Card Account could not be validated as per the issuing authority.
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In line with regulatory requirements, you’re required to provide your Permanent Account Number (PAN) and complete your Know Your Customer (KYC) details as soon as possible.
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Complete your KYC details by ${Var5} to avoid cancellation of your Card(s), including any Supplementary and Corporate Card(s).
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To continue enjoying the benefits of your Cardmembership, please complete your KYC details as soon as possible to reactivate your Card(s).
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Click here for Video KYC FAQs.
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Video KYC is available between 8:30 am - 9:00 pm, on all days excluding public holidays. Please keep your PAN card and a valid photo ID ready before you begin.
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We’re here for you
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Call us at 1800 180 1188 or +91 124 2801188
Operating hours: 8:30 am – 5:00 pm, all days excluding public holidays
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GET MORE FROM AMERICAN EXPRESS®
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INDIA'S MOST TRUSTED CREDIT CARD BRAND, 11 YEARS IN A ROW, ACCEPTED BY OVER 4.9 MILLION MERCHANTS
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As per 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025 and 2026 Brand Trust Report in India by TRA Research (A Comniscient Group Company)
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You are receiving this email because you are an American Express® customer. This email was sent to Customer ID ${Var2}.
We are unable to accept incoming emails to this
address. For details on our email practices, view
our Privacy
Statement.
Regd. Office: Metropolitan – Saket, 7th Floor, Office Block, District Centre, Saket, New Delhi – 110 017
®
Registered trademark of American Express Company.
©
2026 American Express. All rights reserved.
SFEKYC024
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